FREQUENT ASKED QUESTION OF
GEMWOW.COM...
5
A.
ABOUT GEMWOW...
5
1.
What isGemwow.com?.
5
2.
How is
Gemwow.com different from other gem and jewelry websites?.
5
3.
What is B2b2c
website?.
5
4.
Is
Gemwow.com b2b2c?.
5
5.
Why is Gemwow.com
designed to be a b2b2c?.
5
6.
With only one market
platform, how does Gemwow.com cater to the needs of industry professionals
from so many different fields?.
5
7.
What services does
Gemwow.com provide to members?.
5
8.
How did Gemwow.com
become so successful?.
5
9.
How does the
Gemwow.com ‘first come, first serve’ policywork?.
5
10.
How can I join
Gemwow.com?.
5
11.
How can I contact
Gemwow.com?.
6
B.
ACCOUNT..
6
12.
Do I have to
register an account if I want to purchase on Gemwow.com?.
6
13.
What are the
requirements for my registered email address?.
6
14.
What can I do if I
don’t receive an email to reset my password?.
6
15.
Can I set up an
account without a phone number?.
6
16.
Can I have more than
one account?.
6
17.
How can I register
for a buyer account?.
6
18.
Is it possible for
multiple users to share one account?.
6
19.
How can I sign out?.
6
20.
What can I do if I
forgot my password?.
6
C.
MEMBERS..
7
21.
Why should I become
member of Gemwow.com?.
7
22.
When should I become
member of Gemwow.com?.
7
23.
What is a ‘Business
to Business Trade Member’?.
7
24.
What are the
benefits of being a Trade Member?.
7
25.
How can I become
Gemwow.com’s Trade Member?.
7
26.
What is Diamond
member, Platinum member, Gold member?.
7
27.
How do I become
Diamond member, Platinum member, Gold member of Gemwow.com?
7
28.
Can a Trade Member
get goods on consignment from Gemwow.com?.
7
D.
SALE..
8
29.
Why is selling
online a good option?.
8
30.
How can I sell on
Gemwow.com?.
8
31.
What is required for
me to become a vendor at Gemwow.com?.
8
32.
Do I have to pay
additional commissions on item sold through Gemwow.com?.
8
33.
Can Gemwow.com ship
and collect payment on my behalf? If so, what are the charges and when may I
expect to receive my money?.
8
34.
Where can I have
pictures taken of my merchandise?.
8
35.
How do I manage my
store with the backend administration system?.
8
36.
Does Gemwow.com
provide bar-coding and inventory software control?.
8
37.
How will I know when
I have a sale?.
9
E.
CONSIGNMENT..
9
38.
If I do not wish to
manage and maintain my online store, can Gemwow.com do it for me?
9
39.
What are the charges
for consignment sales?.
9
40.
If I withdraw and
take my items back, what will happen if they are damaged or changed?
9
F.
PURCHASE..
9
41.
What are the
benefits of buying from Gemwow?.
9
42.
If I don't have a
business, can I still buy wholesale products from suppliers on Gemwow.com?
9
43.
How can I buy
products on Gemwow.com?.
9
44.
What is the quickest
and easiest way to find a supplier and place an order?.
10
45.
How can I be assured
of the quality of the seller’s items?.
10
46.
Can I consolidate my
purchases from different vendors in one shipment?.
10
47.
What can I do if I
am not happy with my purchase?.
10
G.
TRADING..
10
48.
What is so unique
about Gemwow’s trading service?.
10
49.
What are
"barter coins"?.
10
50.
When is it possible
to trade with other Gemwow.com members online?.
10
51.
Is trading limited
to specific regions and countries?.
10
H.
PRODUCT INFORMATION..
10
52.
Do Gemwow.com have a
list of Birthstones and their meanings available on the site?.
10
53.
Do Gemwow.com
provide information about Zodiac stones of Western countries?.
10
54.
How can I find
information about specific sellers on Gemwow.com?.
11
55.
How can I find the
right sized gem to suit my needs?.
11
56.
Does Gemwow.com provide information about the origins of the gemstones?.
11
I.
PRODUCT GRADING..
11
57.
What are Smileys?.
11
58.
How important is the
"Smiley Logo" for the buyer?.
11
J.
PRODUCT PRICE..
11
59.
What is the best way
to price my item?.
11
60.
What are
"falling prices"?.
11
61.
Are
"falling" prices good for buyers?.
11
62.
Are "falling
prices" good for sellers?.
11
63.
Can I discuss prices
and terms online?.
11
64.
Are prices on
Gemwow.com subject to change?.
11
65.
What International
currency do you use for pricing your products?.
12
K.
FEES..
12
66.
What are
"listing fees"?.
12
67.
How much is the cost
of listing the products?.
12
68.
What are
"photographing fees"?.
12
69.
How much is the cost
of photographing the products?.
12
70.
What are the
"description" writing fees?.
12
71.
How much is the cost
of "description" writing?.
12
72.
Why are your fees so
low?.
12
L.
PAYMENT..
12
73.
Can I pay with my
credit card?.
12
74.
How do I make
payment for my order?.
12
M.
PRODUCT RETURN &
EXCHANGEPOLICY..
12
75.
What is Gemwow.com’s
return policy?.
12
76.
What is Gemwow.com’s
exchange policy?.
13
77.
What are the
conditions for the exchange policy?.
13
78.
What
are the necessary steps for returning an item?.
13
79.
When will I get the
refund?.
13
N.
REWARDS..
13
80.
What are
"mileage" points?.
13
O.
OTHER..
13
81.
What is the best way
to find what I’m looking for on Gemwow.com?.
13
82.
How do I know what
the best approach to Gemwow.com is for me?.
13
83.
Does Gemwow.com provide
a shipping service?.
13
84.
How do I cancel a
listing on Gemwow.com?.
14
85.
How do I add
catalogues to my homepage and update them?.
14
86.
What happens if the
buyer is unable to receive the order at the address they provided?
14
87.
What will happen if
a buyer doesn’t receive an item that I shipped to them?.
14
SERVICE FEES OF GEMWOW.COM...
15
I.
Consignment fee of Gemwow.com...
15
II.
Listing package of Gemwow.com...
15
III.
Photographing fee on Gemwow.com...
15
IV.
Product description writing fee on Gemwow.com...
15
V.
Membership packages.
15
Gemwow.com
is a platform where all registered members have the option of buying, selling
and trading online. We specialize in high quality gemstones and jewelry, as
well as many other Gemological services.
2.
How is
Gemwow.com different from
other gem and jewelry websites?
The
unique thing about Gemwow.com is that our website is more like a marketplace,
rather than just a store. This allows for a greater variety of goods, better
resources and more flexibility with transactions. It creates a community where
people can learn more and exchange ideas, not just buy and sell.
B2b2c
stands for business to business to consumer transactions. A B2b2C website makes
it possible for businesses to sell and communicate with customers online
through the one site, as well as trade and negotiate with other businesses.
Yes,
Gemwow.com caters to all
business and customer needs.
Because
it is the most efficient business model for online services. B2b2c provides the
flexibility and the ability to move up and down your markets according to your
own situation and according to market supply and demand. You determine whether
you are b2b or b2c or b2b2c.
Just
as market places in the real world cater to the needs of many, so too does
Gemwow.com. The only real difference is that with our website, you don’t need
to waste time travelling around; we bring the market to you.
Gemwow.com
provides the following services:
1.
Product
listing services on our site;
2.
Photographic
services for all items displayed;
3.
Product
description writing services;
4.
Membership services.
Gemwow’s
founders are industry professionals so we already had a strong and reliable
reputation to begin with. On top of that we have always followed the three S
principle: Simplicity, Speed and Service. We want our service to serve the
needs of everyone and with the internet we know that this can be done quickly
and efficiently. Providing value for money has always been something that we’ve
stood for and this is another reason why we have come so far.
So as not to flood the market, Gemwow.com limits
the number of like suppliers in each category of products. If you take the
first move advantage, you can get ahead of the competition and secure a
stronger place in the Gemwow.com community.
It’s
very easy to join, simply click here and we will guide you through the
simple steps.
Please
fill in an email enquiry sheet which can be found within the Contact Us section
of the website or alternatively call
(click
here) to speak to one of our customer care
advisors.
Representatives
are available 9.00 am to 18.00 Monday to Friday GMT.
Yes, you must be a Gemwow.com member before contacting
suppliers, making transactions or doing other related activities on Gemwow.com.
Please ensure all the
information in the email address (including punctuation) is in English.
If a notification was not received when
trying to reset your password, check your spam or trash folders to make sure it
wasn’t sent there by mistake. If the email is not in those folders,
click here
to contact us.
A
valid phone number is required when registering on Gemwow.com. If you do not
wish to use your personal number, you can always leave your office number or
any other number through which you can be easily contacted.
Due
to positioning demands, users can only have one account each on our site.
To register for an account, please
click here. If you’d like to
register as a buyer only, please select ‘Buyer’ when filling in the ‘I am a’
section. If you wish to buy and sell, please press ‘Both’in this field.
After you have entered all other information
required on the form, click ‘Submit’.
Once you open an account on Gemwow.com, it is up to your service package so that there will be secondary
user(s) who can share account with you.
Simply click the log out button beside your
name at the top of every page.
To
retrieve or change your password, please:
1)
Click
Forgot Password
on the sign-in page.
2)
Enter
your registered email address or member ID as well as the code shown, and click
Submit.
3)
After
this you should receive a message from us in your registered email address.
Please follow the instructions given in the email to set a new password.
Gemwow.com
keeps all of its members up to date with current market trends. We provide
strong contacts and market advice and we also provide a platform for
interconnectivity. In the Gems business, contacts are everything and through
Gemwow.com you will always stay connected to serious players in the industry.
It’s always a good time to join Gemwow.com
because the market is always profitable.
A
Business to Business Trade Member is a person or entity that buys or sells in
bulk on a regular basis.
Trade
Members can do the following:
1)
Save
time on travel and expenses.
2)
Provide
an overview of a large selection of goods in one setting.
3)
Benefit
from the collective strength of buyers and sellers convening together for the
purpose of conducting trade.
4)
Have
the ability to reach a diverse group of private consumers, collectors, museums,
educators, traders, manufacturers and retailers, all in a single marketplace.
5)
Have
the option of trading as well as buying or selling.
6)
Gain
the most up to date information on market prices.
7)
Get
in immediate contact with experienced and knowledgeable experts in order to get
live responses and information.
8)
Can
negotiate prices quickly and efficiently without time consuming phone
communications and fax exchanges.
9)
Build
an online business and reputation with minimal costs.
10)
Participate
in joining with retail jewelry stores in promotional events and exhibitions.
11)
Become
a resource provider to Gemwow.com.
12)
Become
a reseller and earn good commissions working from the comfort of your home.
13)
Have
Inventory and sales information at your fingertips, 24 hours a day.
You just register one of the Membership packages
(Diamond package, Platinum package, Gold package) to become a Trade Member.
Diamond member, Platinum member, Gold member are 3
premium memberships for suppliers on Gemwow.com.
Members are provided with comprehensive ways to
promote their products, maximizing product exposure and increasing
return-on-investment.To find out more about the benefits of a
supplier’s
Membership, please click here.
Diamond member, Platinum member, Gold member are paid
membership on Gemwow.com. To find out more about the service fee of the Membership packages, please click here.
Yes,
all a Trade Member has to do is provide Gemwow.com with their credit rating.
With
more and more people buying and selling over the internet, online shopping has
quickly become very popular. Not
only is it quick and easy for the consumer, it is also the best way to reach a
global audience.
Simply
bring your items into our office and after we review them we will inform you of
their online selling potential. Please call or email us (click here) for
an appointment.
Anyone
can become a vendor provided they have high quality gems and jewelry to sell.
Our friendly staffs are always happy to assist you so please contact us for a
consultation and we will guide you through the process.
No,
all our costs are included in our packages. There are no hidden charges.
Yes,
Gemwow.com charges a standard 10% commission on the sales amount, which covers
shipping with insurance and bank collection fees.
After
the 14 day inspection period has passed, Gemwow.com usually takes another 3 to
4 days to deal with wire transfers and the local banking system. Once this
process has been completed, you will receive a cheque from Gemwow. The wait
should be no longer than 20 days from the date of sale.
For
high quality photos at reasonable prices we recommend the following addresses:
Gemwow
Asia Gem
Center Co., Ltd.
Address:
919/539, Jewelry Trade Center, 48th Floor, Silom Road, Bangrak, Bangkok 10500,
Thailand.
Tel/Email: info@gemwow.com
Adisorn
Studios
Address:
919/555 Jewelry Trade Center, South Tower, 14th Fl., Room #10, Silom Road,
Bangrak, Bangkok 10500, Thailand
Tel:
(662) 6300056-7
Fax:
(662) 6300057
Mobile
Phone: 01-8437496
Email
:
laithai@asiaaccess.net.th
Using
the backend administration system is very easy. Just follow the simple steps
provided on the site
and you will be able to manage your items with ease.
Yes,
we offer these services. For more information please contact us
click here.
A
message will be sent to your Gemwow.com account and you will also be alerted
via email.
Yes,
Gemwow.com can help you with your online store needs, if you don’t have
time.
Gemwow.com charge a cost calculated
on
sales value,
which covers the costs of storage, insurance, correspondence with customers,
shipping and collection of payments.
In the unlikely event that your items become
damaged whilst in our care, simply provide us with proof of the alteration and
we will gladly repay you their monetary value.
Information: With
expert gemologists on hand, Gemwow.com provides all the relevant information
and advice that you’ll need. Unlike many other online stores, our photos
reflect the actual appearance of our gemstones so you’ll always know what
you’re getting.
Selection: We have a vast selection of high
quality gems and services, all of which are conveniently located in one site.
Savings:We pride ourselves on always
providing reasonable prices for our services. We keep a close eye on the market
so that we’re always up to date with the value of our gemstones. We also offer
many promotions, so make sure you check in on a regular basis to see how much
you can save.
Freedom and Time:
Unlike outdoor markets, where you
have to walk around hoping to find the items you need, you can have quick and
easy access at the touch of a button. There’s no need to waste time traveling
around, you can get more done in the comfort of your home.
Prizes and Rewards:
Specialpromotions appear frequently on Gemwow.com. Some of our constant rewards
can be found through our
1card discounts, as well as our mileage points system.
Community:
Gemwow.com provides a community for
all people, whether they are involved in the gemstone business or just share a
love of gems. We organize activities for members so that they can gain
knowledge and experience. These activities can be online or in person,
depending on members requirements.
Control:
At Gemwow.com
you’ll always be in control of your business transactions. If you have
suggestions for how you would like to manage your account, our friendly staffs
are always available to give you a hand.
The
majority of suppliers on Gemwow.com are manufacturers and trading companies
dealing with bulk orders. To match these suppliers, the preferred buyers
are businesses. But if you don’t have a business and you want to purchase for
personal use, you are also welcome to source on Gemwow.com.
The
process of purchasing products on Gemwow.com is very easy. Simply login to your
membership and then find the items that you wish to buy. Once you know what you
would like, click on the item and you will be redirected to a page displaying a
gemstone report with all the relevant information about the product. An ‘Add to
shopping cart’ icon will be clearly visible on this page. Click on that icon
and you will beguided through shipping and payment methods.
The
best way to find a supplier on Gemwow.com is to simply browse through our
listings and then select the supplier you feel is most suitable for your needs.
After that, placing an order is very simple.
We
have expert gemologists on hand so it is always possible to test the quality of
our items and provide a report.
Yes,
but only if the vendors terms of payment do not conflict and if the weight of
the items permits.
There
are a number of options to choose from if you are not happy with your purchase.
We have a generous returns policy and we are always open to discussing any
matters you may have.
Gemwow.com
has a very unique feature on our site. Not only are registered members able to
buy and sell, they can also barter with each other within the Gemwow.com community.
Based on a professional evaluation, members are able to place a ‘barter coin’
value on their items. They can then
look up items of other members who use the barter coin system and can then
exchange their items if both parties agree. If the barter coin values are not
equal, credit can be given. After the arrangement has been made, Gemwow.com can
take care of the handling and shipping of the items.
‘Barter
coins’ are a Gemwow.com invention created to allow members a common trading
denomination on the basis of mutual agreement and satisfaction.
It’s
always possible to trade with other Gemwow.com members, no matter what time of
day it is or what region you are in. If Traders are not online when you are,
you can simply send them requests or queries through our site.
No
matter where you are in the world, you can always use Gemwow.com. There are no
trading limitations in place with our system.
Yes, Gemwow.com has a list of birthstones on our homepage.
For
further
information please
Click here.
Yes, Gemwow.com has a list of zodiac stones on our homepage.
For
further information please
We
have a list of sellers on our site. Simply locate the sellers category and
click on the name of the seller whose items you wish to browse through.
All listings on Gemwow.com provide the sizes of the gems. There is also a
field where you can search carat weight and size.
56.
Does
Gemwow.com
provide information about the origins of the gemstones?
Yes, we can provide professional
Master
Gemstone Reports
through
our accredited gemological lab.
Smileys
are Gemwow.com’s
unique and happy way of indicating the quality of the items on sale. The rating
system was put in place by our professional Gemologists. The more smileys you
see, the higher the grade.
·
5 smileys is our highest
rating, indicating perfection.
·
4 smileys shows that the gem
is of top quality.
·
3 smileys indicates that the
stone is very good.
·
2 smileys suggests that the
stone is above average.
·
1 smiley indicates that the
gem is good and very capable of smiling at the customer.
(Professional gemologists rate this.)
All
of Gemwow.com’s
gemstones are of a high quality but only the very best are awarded smileys. If
a gem has a smiley, even just one, the customer is assured that the gem is of
an excellent quality.
59.
What
is the best way to price my item?
We
have expert gemologists on hand who can help you determine the value of your
items.
They
are prices that become lower as time passes.
Falling
prices are very good for buyers if there are no other bidders because it means
that the prices get lower and the available items become more affordable.
Yes,
falling prices are good for sellers because they make it easier to clear
non-moving items in stock.
Our
customers are always welcome to discuss the value of our gems and services. Your
opinions are always welcome and we are happy to share our knowledge of
gemstones with everyone.
Prices
on the vendors of Gemwow.com are subject to change without notice. Please
expect to be charged the price for the merchandise you buy as it is listed on
the day of purchase.
Prices are in American dollars.
Listing
fees are the cost for listing your items on Gemwow.com. This fee is for sellers
who have a vendor on Gemwow.com and post the items for sale. If you pay listing
fees you do not have to pay any sales commissions.
Once
you have opened a vendor, you have the option of choosing one of the listing
packages:
click here.
Items on Gemwow.com are photographed through
a professional photography service. The photographic fee covers this cost.
Please click here for more
detail.
To make the items seem more appealing,
professional content writers are hired to write a description of your items and
this fee covers that cost.
Please click here for more
detail.
At Gemwow.com we know that if we provide an excellent service at a
competitive price, more people will choose our services and everyone will be
happy.
While
it is possible to pay with credit card, Gemwow’s preferred method of payment is
through Paypal as it is more reliable and easier to use.
When placing your order, select
the credit card you wish to pay with and you will be directed to a secure
payment page. Then simply follow the on-screen instructions.
We
want our customers to be totally happy with their purchases and this is why Gemwow.com
offers a generous returns policy. If you wish to return your purchase, simply
email us and we will discuss the matter and guide you through the process.
Returns
are permitted within 14 days from the purchase date.
Cash
refunds are issued to
the
original
purchaser, obtaining the
original sales receipt.
Returns without a receipt can
only be exchanged or converted to a gift card at current price, minus any
current promotional discount.
If you wish to exchange your
items, for whatever reasons, you are permitted to do so provided you return the
product within 14 days from the original purchase date.
Returned products must be in good condition
with all original certificates and accessories (if any) included.
78.
What
are the
necessary steps for returning an item?
Here are the basic steps:
1)
If
you notice any damage to an item
upon delivery, call our customer service center immediately
or click here
for assistance.
2)
Please
follow the information on your
original packing slip.
3)
When the item is ready to send back, pack
it securely in the original package, if
possible, with the packing slip enclosed.
4)
If
you do not have your original packing slip, please provide us with your name,
address, phone number, email address, and order number.
5)
Make sure all your
shipping charges
are
paid for and then ship the return
package to the address indicated on the packing slip.
6)
Keep
the Return Tracking Number from the package you are returning to ensure that
the package is returned to our address.
Once we have received the product, you
will receive your refund
within 30 days.
The amount
will be
in accordance with the same
form of payment that was
used in
the original purchase.
Every
time you make a purchase, you receive mileage points. Points earned during a 12
month period can be used for
the
reward of airline tickets. At the end
of the 12 month period you will be notified of your reward points and if you
have the required amount, an airline ticket to the destination of your choice
will be awarded.
We
place all items in specific categories so all you have to do is type in what
you’re after in the search field and a list of the item you are looking for
will come up instantaneously.
It
all depends on whether you would like to be a buyer, a seller or both. Browse
through our site and you’ll discover the benefits to best suit your needs.
Alternatively
you
can contact our friendly service center here.
Currently, Gemwow.com does not provide a
shipping service but we can recommend
top quality services upon request.
Simply delete it from your listing page using
the delete key.
There is an easy to follow, step by step process outlined on your
homepage.
For
further information please
click here.
If the buyer cannot collect their purchase
from the address they provided, arrangements for collection from another
address need to be arranged.
Most reputable postal services provide their
customers with a tracking number on the receipt. If a customer does not receive
an item that you shipped to them, contact your postal service and give them the
tracking number. The postal service will then be able to help you.
Consignment fee cost 16% on sales
value.
A.
3
month period (listing up to 20 products)
=
$100
B.
3
month period (listing up to 50 products)
=
$150
C.
3
month period (listing up to 100 products)
=
$170
D.
6
month period (listing up to 20 products)
=
$190
E.
6
month period (listing up to 50 products)
=
$290
F.
6
month period (listing up to 100 products)
=
$330
G.
1
year period (listing up to 20 products)
=
$360
H.
1
year period (listing up to 50 products)
=
$560
I.
1
year period (listing up to 100 products)
=
$640
J.
3
month period (listingwith no product quantity limit) = $180
K.
6
month period (listing with no product quantity limit) = $340
L.
1
year period (listing with no product quantity limit) = $650
M.
2
year period (listing with no product quantity limit) = $1,000
*
All prices are in US dollars.
Batch job orders of 20 items per product category:
one item take 2 photo
· Single loose stone
$3.50 per item
· Lot stone
$6.50 per item
· Jewelry (except
necklace)
$6.50 per item
· Necklace
$10.00 per item
(Minimum set up charge per order- $70 per job order.)
* All prices are in US dollars.
§
Up
to 20 items/order:
$3.0
per item
§
Up
to 50 items/order:
$2.5
per item
§
Up
to 100 items/order:
$2.2
per item
§
More
than 100 items/order:
$2.0
per item
(Minimum
set up charge per order- $12 per job order.)
*
All prices are in US dollars.